What Is The Warranty & Guarantee?

As a trusted gemstone supplier, GeorGems offers a 14-day full money-back guarantee. However, please note that shipping, credit card and insurance charges are non-refundable.

If customers are unsatisfied with their gemstones, please contact admin@georgems.co.za to arrange courier collection. However, we ask that the gemstone is in its same condition as when it leaves our premises. In addition, we will inspect the gemstone. After that, a refund will be paid without delay.

The GeorGems Guarantee:
  • All gemstones are natural
  • Photographs are of the actual gemstones on offer
  • Our gemstones are ethically sourced
  • All treatments are disclosed
  • Integrity and transparency at all times
  • 14-day full money-back guarantee

How Long Does Delivery Take?

  • Orders dispatch within 48 hours of payment received
  • We notify customers upon dispatch
  • In addition, we provide customers with a tracking number to track shipments online (24/7)
  • Please note that additional valuation and verification certificates take an additional 14 days before dispatch

Is There Insurance On My Purchased Items?

There is insurance on purchased items from the moment of parcel collection. In addition, the insurance lasts up until the proof of delivery confirmation.

Do The Stones Come With Valuation & Verification Certificates?

We offer gemstone identification certificates from trusted gemologists. Most of our listed gemstones have certificates. To clarify, this forms part of the purchase price. However, some gemstones do not have certificates. Therefore, we offer gemstone certificates from trusted gemologists. As a result, please request a certificate for a fee of R350.00.

Please note: certification may take up to 2 weeks.

What Is The Return Policy?

We have a 14-day return policy if customers are unsatisfied with their gemstones. However, we ask that the gemstone is in its same condition as when it leaves our premises. In addition, we will inspect the gemstone. After that, funds are returned to customers without delay.

To assist is in arranging courier collection, please follow any of the following options:

  • Login to your account > navigate to the orders tab > select the order number > select the items that you wish to return.

OR

  • Send an e-mail to admin@georgems.co.za

OR

  • Contact GeorGems via WhatsApp on +27 (79) 157 9262

How Long Does Certification Take?

Requested valuation and verification certificates may take an additional 14 days before dispatch.