HOW CAN WE HELP?
We have a wide selection of natural gems for sale on our online shop!
No registration is required to use our website.
Checkout is easy, safe and secure. Once you have selected your desired gemstones, you can checkout as follows:
- Review the shopping cart.
- Choose the payment method.
- Enter the delivery address.
- Enter the contact details.
After that, GeorGems will send you an e-mail. This e-mail verifies the order and purchase made.
Different ways to Pay
1. Paying by Credit Card:
GeorGems accepts Visa, MasterCard and American Express credit cards. As a result, you can safely enter your credit card details via SagePay’s secure gateway. To clarify, SagePay encrypts all information. In addition, personal information is not stored on our website.
2. Direct Transfer:
Upon checkout, please select direct transfer to make use of this payment method. After that, GeorGems will send an e-mail that includes order details and GeorGems’ banking details. Please note that if payment is not made within 24 hours, the order will be automatically cancelled. On the other hand, once payment has been received, a confirmation e-mail will be sent. This e-mail indicates the process of the order.
3. Lay-by Payment plan:
Upon checkout, please select lay-by to make use of this payment plan. After that, the order will be processed. Further, one of our friendly Customer Support staff will make contact to confirm order details and the deposit required (25%) and monthly premiums (4 or 6 months).
For customers outside South Africa, please contact us via:
WhatsApp: 002779 157 9262
Payments can be made via PayPal
Shipping via DHL Express
Currently, we have over 550 natural gemstones listed on our online shop and over 2,000 more in stock. Should you not find what you are looking for, please contact us for assistance.
GeorGems offers a 14-day full money-back guarantee. However, please note that shipping, credit card and insurance charges are non-refundable.
If customers are unsatisfied with their gemstones, please contact firstname.lastname@example.org to arrange courier collection. However, we ask that the gemstone is in its same condition as when it leaves our premises. In addition, we will inspect the gemstone. After that, a refund will be paid without delay.
The GeorGems guarantee:
- All gemstones are natural
- Photographs are of the actual gemstones on offer
- Our gemstones are ethically sourced
- All treatments are disclosed
- Integrity and transparency at all times
- 14-day full money-back guarantee
We have a 14-day return policy if customers are unsatisfied with their gemstones. However, we ask that the gemstone is in its same condition as when it leaves our premises. In addition, we will inspect the gemstone. After that, funds are returned to customers without delay.
To assist us in arranging courier collection, please follow any of the following options:
- Login to your account > navigate to the orders tab > select the order number > select the items that you wish to return.
- Send an e-mail to email@example.com
- Contact GeorGems via WhatsApp on +27 (79) 157 9262