Terms & Conditions

  1. Detailed description of goods and/or services

 GeorGems is a division of GEORTrading (Pty) Ltd, a business in the Gemstone industry that sell and distributes gemstones to individuals, jewellers, companies and collectors.

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 24 hours and dispatched within 48 hours. Once shipped, customers will be provided with a tracking number, to track shipments online 24/7.

  1. Export restriction

The offering on this website is available to South African clients only.

  1. Return and Refunds policy

The provision of goods and services by GeorGems, a division of GEORTrading (Pty) Ltd, is subject to availability. In cases of unavailability, GeorGems, a division of GEORTrading (Pty) Ltd, will refund the client in full within 30 days. Cancellation of orders by the client will attract a 3 % administration fee. GeorGems, a division of GEORTrading (Pty) Ltd, offers a 14 days full money back guarantee (Excluding insurance & shipping fees). If you are not 100% satisfied with your purchase, please contact support@georgems.co.za to arrange courier collection. Once the returned stone has been inspected*, your refund will be paid without delay.

  1. Customer Privacy policy

GeorGems, a division of GEORTrading (Pty) Ltd, shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

  1. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the GEORTrading (Pty) Ltd bank account, the details of which will be provided on request.

  1. Card acquiring and security

Card transactions will be acquired for GeorGems, a division of GEORTrading (Pty) Ltd, via SagePay (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. SagePay uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.sagepay.co.za to view their security certificate and security policy.

  1. Customer details separate from card details

Customer details will be stored by GeorGems, a division of GEORTrading (Pty) Ltd, separately from card details which are entered by the client on SagePay’s secure site. For more detail on SagePay refer to www.sagepay.co.za.

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  1. Responsibility

GeorGems, a division of GEORTrading (Pty) Ltd, takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  1. Country of domicile

This website is governed by the laws of South Africa and GeorGems, a division of GEORTrading (Pty) Ltd, chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Atlas Road, Boksburg, 1459, Gauteng, South Africa

  1. Variation

GeorGems, a division of GEORTrading (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  1. Company information

This website is run by GEORTrading (Pty) Ltd, (private company) based in South Africa trading as GeorGems and with registration number 2017/467639/07.

  1. GeorGems contact details

Atlas Road, Boksburg, 1459, Gauteng, South Africa

P O Box 9336, Cinda Park, 1463, Gauteng, South Africa

Email: support@georgems.co.za

Tel: 011 973-0174

Cell/WhatsApp: 079 157-9262