If customers are unsatisfied with their gemstones, please contact firstname.lastname@example.org to arrange courier collection. However, we ask that the gemstone is in its same condition as when it leaves our premises. In addition, we will inspect the gemstone. After that, a refund will be paid without delay.
The GeorGems Guarantee:
- All gemstones are natural
- Photographs are of the actual gemstones on offer
- Our gemstones are ethically sourced
- All treatments are disclosed
- Integrity and transparency at all times
- 14-day full money-back guarantee
- Orders dispatch within 48 hours of payment received
- We notify customers upon dispatch
- In addition, we provide customers with a tracking number to track shipments online (24/7)
- Please note that additional valuation and verification certificates take an additional 14 days before dispatch
There is insurance on purchased items from the moment of parcel collection. In addition, the insurance lasts up until the proof of delivery confirmation.
We offer gemstone identification certificates from trusted gemologists. Most of our listed gemstones have certificates. To clarify, this forms part of the purchase price. However, some gemstones do not have certificates. Therefore, we offer gemstone certificates from trusted gemologists. As a result, please request a certificate for a fee of R350.00.
Please note: certification may take up to 2 weeks.
We have a 14-day return policy if customers are unsatisfied with their gemstones. However, we ask that the gemstone is in its same condition as when it leaves our premises. In addition, we will inspect the gemstone. After that, funds are returned to customers without delay.
To assist is in arranging courier collection, please follow any of the following options:
- Login to your account > navigate to the orders tab > select the order number > select the items that you wish to return.
- Send an e-mail to email@example.com
- Contact GeorGems via WhatsApp on +27 (79) 157 9262
Requested valuation and verification certificates may take an additional 14 days before dispatch.